Concierge Service

Once your holiday is booked, you will be contacted by your dedicated Personal Concierge, who will be on hand to make sure you have everything you need right up to your holiday, and also throughout your stay.


English, French and Russian Speaking
Your own dedicated Personal Concierge
Available throughout your stay, 8am – 8pm
Included within all our holidays
Pre-arrival planning  - Included with all our holidays:
  • Holiday Essentials – organising the chalet with anything you need, pre-arrival shopping, airport transfers
  • Ski Essentials – ski passes, equipment hire, ski school, private lessons and guiding
  • Extra activities – ski guiding, La Vallée Blanche, snow shoeing, huski sledding, and much more
  • Catering requirements – dietary requirements and menu planning
  • In-chalet services – massages and beauty treatments, language lessons
  • Kids Zone – ski school, daytime and/or evening childcare, children’s activities
In-Resort Concierge Service – Included with all our holidays:
  • Amendments to any reservations made pre-arrival
  • Restaurant bookings
  • Resort information and advice
  • Any other help and advice needed